ASKYON is run by one person, so you are writing to a human, not a ticket queue.
Anything at all: support@askyonhq.com
Privacy, data requests, deletion: privacy@askyonhq.com
Expect a reply within a couple of days. There is also a Feedback button inside the app, which is the quickest way to report something you are looking at right now.
Most problems fall into a handful of buckets, and these fix nearly all of them.
It is in beta, and it is the newest and least finished part of ASKYON. Use Hide map, or start a ride without picking a route, and you get the classic workout screen with everything that matters. Please do report what you saw.
Progress is tied to your account, not your browser. Make sure you are signed in with the same email on the device you are using. If something really has gone missing, email support and say roughly when.
You can delete your account and everything in it from inside the app, and it takes effect immediately. If you would rather ask, or you want a copy of what is held about you, email privacy@askyonhq.com. Under UK GDPR that request will be answered within one month. The full picture is in the Privacy Policy.
Not compulsory, but these three things turn a mystery into a fix: what you were doing, what browser and device you were on, and what happened instead of what you expected. A screenshot beats a paragraph.
Genuinely welcome. ASKYON is early enough that a good suggestion can land in days rather than quarters. No promises on any particular one, but everything gets read.
ASKYON is not medical advice and not a substitute for a doctor or a qualified coach. Stop if something hurts in a way it should not. If you feel chest pain, faint or unwell during a session, stop and seek medical help. More in the Terms.